Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase, as well as a shipping / tracking number with a verified ‘delivered’ status. Please do not send your purchase outside of the US for any reason as it will be deemed to be unable to be refunded (there is no exceptions for this).
There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Or any item that is returned more than 30 days after delivery.
We do not unfortunately ship packages to PO Boxes due to our signature confirmation and system we use to process our orders doesn't allow this option. Please have a physical address available during checkout. Thank you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first include the order number and explain the reasons of exchange at info@Rangetough.com
To return your product, you should contact us and mail your product to: Range Tough, 704 228th ave NE Suite 126, Sammamish WA, 98074 United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a tracking label shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.